Terms & Conditions

These terms and conditions set out the conditions upon which we will sell the Goods to you. You may print a copy for future reference.


‘Order’ means any order for Goods.
‘Goods’ means the goods listed on our Web Site which we may supply.
‘Price’ means the price of the Goods listed on the Web Site which includes carriage, packaging and insurance.
‘Website’ means www.ruthdent.com
By ordering any of the Goods, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions.


2.1 This Website is owned and operated by Ruth Dent (‘we’/’us’/’our’), at Grove Cottage Yopps Green, Plaxtol, Sevenoaks, Kent, TN15 0PY.  Our telephone number is +447767824825. Our email address is sales@ruthdent.com


3.1 We reserve the right to decline any Orders placed by you.
3.2 You shall be responsible for the accuracy of your Order and for giving us any information we need to fulfil your Order.
4. By placing your Order you agree to purchase the Goods from us. We will, however, confirm the placement of your Order by sending you a Confirmation email to the email address you enter upon placement of your Order.


5.1 The Goods will be delivered to you at the address you provided during the order process which must be the address that is the billing address of your payment card if you have paid by card
5.2 If the delivery address for your Order is within the UK or European Union VAT Area, our charges for transport, packaging and insurance will be included in the Price of the Goods.
5.3 If the delivery address for your Order is outside the UK or the European Union VAT Area our charges for transport, packaging and insurance will be included in the Price of the Goods.
5.4 You are responsible for payment of any customs charges or levies payable due to the Goods crossing any international borders.
5.5 Any dates quoted for delivery of the Goods are approximate only. If no date is specified then it will take place as soon as reasonably possible, but in any event within 30 days of the date of the Confirmation Notice in the UK or the European Union VAT Area.
5.6 Delivery shall occur when we place the Goods in your physical possession.
5.7 You must examine the Goods within a reasonable time after arrival and let us know as soon as reasonably possible if they are faulty, damaged or not as described.
5.8 The Goods will be at your risk from the time of delivery. Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery (if applicable).


6.1 The prices of the Goods are quoted on the order page.
6.2 Prices quoted include the costs of delivery of the Goods.
6.3 Payment can be made by using a PayPal account.
6.4 By placing an order, you consent to payment being charged to your PayPal account as provided on the order form. We will take payment from your PayPal account for the Goods at the point of Order and no Orders will be dispatched until payment of the Price and any other charges is cleared in full. We shall contact you should any problems occur with the authorisation of you payment through your PayPal account.


7.1 All orders are subject to acceptance and availability. If we are unable to supply you with the Goods in your order due to matters such as unavailability of stock, materials, key staff or an event outside our control or because we have identified a mistake in the description of the Goods or the price stated by us, we will notify you. We will not proceed with the order and will refund any sums you have paid us.
7.2 If the Goods are temporarily unavailable, we will notify you by email of the date they are expected to be available. You will have the option either to wait until they are available or to cancel your order. If you cancel your order, we will refund any sums you have paid us.
7.3 Any order placed by you for the Goods constitutes an offer to purchase them from us.
7.4 You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods. A ‘Confirmation Notice’ means an email which we send to you to confirm that we have dispatched the Goods. A Confirmation Notice will be our acceptance of the offer made in the order to which that Confirmation Notice relates.
7.5 A contract between you and us for the supply of the Goods (the ‘Contract’) incorporating the version of these Conditions in force at the time of your order will come into existence when we send you the Confirmation Notice relating to your order. You may print and keep a copy of the Confirmation Notice for future reference.
7.6 Details, images and/or specifications of our Goods, on our Website or in our brochures are intended as a guide only and give a general approximation of the Goods. We aim to accurately depict our Goods, there may be differences between the colours of the Goods delivered to you and those shown on our Website.
7.7 We reserves the right to make changes to the specification of the Goods as required from time to time by law, applicable safety requirements or manufacturing requirements provided that they do not have a material adverse affect on the quality and/or performance of the Goods.


8.1 We will replace free of charge any Goods in which risk has passed to you if they are damaged or lost due to our neglect or fault of our employees or representatives.
8.2 In any event, if you are resident in the UK or the EEA you are entitled to cancel any Order within 14 days of receipt of the Goods and will be entitled to a receive full refund from us within 14 days of our receipt of the Goods from you. You must inform us by email, quoting your Order number and reason for return. You will be responsible for the cost of returning the goods to us. You must return any goods in their original state and in the original packaging.


9.1 We have a duty to supply Goods to you that conform to the Contract including a duty to ensure that the Goods are as described in the contract and that correspond to any samples we have sent you.
9.2 We cannot exclude our liability for a failure to comply with these duties mentioned in this sub-clause. Nothing in these Conditions affects your legal rights if these duties are not complied with.
9.3 We cannot exclude or limit our responsibility to you for: (a) Death or personal injury resulting from our negligence or the negligence of our employees; (b) Fraud or fraudulent misrepresentation; (c) A claim for a defective product against us if we do not give you the name of the person who supplied the product to us within a reasonable time of your request for us to do so.


10.1 We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.
10.2 Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.
10.3 If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.
10.4 All Contracts are concluded in English only.
10.5 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.
10.6 A waiver by us of any default shall not constitute a waiver of any subsequent default.
10.7 Except for our affiliates, directors, employees or representatives, a person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
10.8 Nothing in these terms shall exclude or limit your statutory rights.
10.9 The laws of England and Wales shall govern these Terms. You and We agree to submit to the exclusive jurisdiction of the courts of England and Wales.


13.1 If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us by telephone on +447767824825, by email at sales@ruthdent.com or by post at Grove Cottage, Yopps Green, Plaxtol, Sevenoaks, Kent, TN15 0PY.